Leave a message on the website
Use the online contact panel in the lower-right corner to describe your question. Your message is saved on the backend, and support staff can reply. You do not need to keep the page open while waiting.
When you return in the same browser, the support cookie restores your conversation. If you clear the cookie or switch browsers, the original session cannot be restored through that browser cookie. You can also follow account and order questions through a ticket in the user center.
Information that helps
Never send a full stream key, account password or API token.
- Your operating system and app versions
- The affected feature and steps that reproduce the problem
- The error time, error text or a screenshot with sensitive information hidden
- For an order question, associate the relevant order with your user-center ticket
Where to start
For a failed stream, start with the stream troubleshooting guide. Check authorization, device limits and validity periods in the user center. Get installers from the official download page.
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Start an online conversation
Your message is saved in the support workspace. Return in the same browser to read replies and continue the conversation.
Content reviewed: October 6, 2026 · TKLive product team